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Lead Engagement

STR Notification Router

Ingests Airbnb and Booking.com webhooks in real time, routing booking confirmations, cancellations, and guest messages via WhatsApp to the property manager instantly.

Overview

The STR Notification Router monitors Airbnb and Booking.com for all property events and delivers instant WhatsApp alerts to property managers. Nothing is missed and everything is acted on immediately.

What STR Notification Router Solves

Property managers check Airbnb and Booking manually multiple times per day, missing urgent cancellations and maintenance requests. Critical events wait hours before anyone notices. STR Notification Router listens to all Airbnb and Booking webhooks, categorizes events by urgency, and fires instant WhatsApp alerts. Cancellations trigger 15 minutes after receiving the alert, maintenance requests hit within a minute.

How It Works

Webhooks from Airbnb and Booking APIs are intercepted in real time. Events are classified by urgency and routed via WhatsApp to the property manager with actionable context.

1

Real-Time Webhook Ingestion

The agent receives Airbnb and Booking webhooks for bookings, cancellations, modifications, guest messages, and reviews.

Monitor Airbnb and Booking webhook endpoints
Ingest booking confirmations, cancellations, modifications
Capture guest messages and review notifications
Extract property ID, guest name, and booking details
2

Event Classification & Prioritization

Events are scored by urgency: cancellations (urgent), maintenance requests (high), check-in (medium), guest message (low).

Classify event type: booking, cancellation, message, maintenance, review
Prioritize: cancellations first, then maintenance, then routine
Calculate potential impact: last-minute vs future booking
Check for cascading events (e.g., cancellation + rebook)
3

WhatsApp Alert Dispatch

High-priority events trigger instant WhatsApp messages with all required context. Manager can reply to create tasks or forward to contractors.

Send WhatsApp for cancellations within 2 minutes
Send WhatsApp for maintenance requests within 5 minutes
Include: event type, guest name, property, booking dates, next steps
Link to Airbnb/Booking for full details if needed

Key Benefits

✓Instant WhatsApp alerts prevent missed cancellations and maintenance
✓Urgent events reach the manager within minutes, not hours
✓Categorization by urgency ensures critical issues get top priority
✓No manual monitoring needed — fully passive and always-on

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STR Notification Router | The Independent Broker Collective