Operations
Classifies maintenance requests by urgency, routes them to the correct vendor via SMS, and logs all jobs to a live tracking sheet.
Overview
The Maintenance Request Router categorizes every maintenance request, assigns urgency, and routes to the appropriate contractor. All jobs are tracked in real time.
What Maintenance Request Router Solves
Maintenance requests come via email, SMS, and tenant portals. No prioritization. An emergency plumbing issue waits in a backlog behind a filter change request. Maintenance Request Router reads every request, assigns urgency, routes to the right contractor, and tracks progress. Emergencies get routed in minutes. Sheet stays current in real time.
How It Works
Maintenance requests from all sources are ingested, classified by urgency, and routed to contractors via SMS. Progress is tracked on a live sheet.
Request Intake & Urgency Classification
The agent receives maintenance requests and assigns urgency based on impact: emergency (safety), urgent (property damage risk), routine (regular maintenance).
Contractor Assignment & SMS Dispatch
Request is routed to the appropriate contractor based on type and availability. SMS is sent immediately.
Work Order Logging & Progress Tracking
All work orders are logged to a live tracking sheet. Status is updated as contractor provides updates.
