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Post-Conversion

Post-Visit Re-Engagement Agent

Automated feedback requests and personalised follow-up sequences based on site visit outcomes, keeping warm prospects moving forward.

Overview

The Post-Visit Re-Engagement Agent sends follow-up sequences after site visits. Feedback is collected immediately. Positive feedback triggers next-step offers; hesitation triggers objection-handling sequences.

What Post-Visit Re-Engagement Agent Solves

After a site visit, follow-up is ad hoc. Some leads get called next day, others get forgotten. No systematic feedback collection means you never know why prospects didn't convert. Post-Visit Re-Engagement Agent sends feedback request SMS within 2 hours of visit. Based on response (loved it, needs thought, not interested), automated sequences are triggered: 'loved' → offer, 'thinking' → nurture, 'no' → objection handle.

How It Works

After confirmed site visit, feedback SMS is sent. Based on response, personalized follow-up sequences are triggered automatically.

1

Post-Visit Feedback Collection

Within 2 hours of visit completion, quick feedback SMS is sent to lead.

Track: visit completion via agent calendar or manual log
2 hours after visit end, send SMS: 'Quick question: How was the property? 1=Loved it, 2=Need time, 3=Not for us'
Capture response: link click or number reply
Log visit outcome: positive/neutral/negative
2

Conditional Follow-Up Sequence Triggering

Based on feedback, different sequences are triggered: offer acceleration for positive, nurture for uncertain, objection handling for negative.

If 'Loved it' (1): trigger 'next step' sequence: 'Here's how to move forward: [offer], [timeline], [CTA]'
If 'Need time' (2): trigger nurture: 'Take your time. Here are 3 more comps, [property details]'
If 'Not for us' (3): trigger objection sequence: 'What would make it right? [callback offer]'
3

Personalization & Agent Escalation

Follow-up is personalized to lead profile. Hot responses trigger immediate agent assignment.

Include: property details, agent contact, next available times
For 'Loved it': flag as 'HOT' and notify agent within 15 min
For 'Need time': schedule 3-day follow-up
For 'Not interested': add to long-term nurture or archive

Key Benefits

✓Immediate feedback captures impression while fresh
✓Conditional sequences mean different leads get different treatment
✓Hot responses trigger immediate agent follow-up — no delay
✓Objection handling prevents lost deals from hesitation

Related Agents

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Adaptive Follow-Up Agent

Manages follow-up timing, channel, and content autonomously across the full nurture window, escalating to an agent only when buying intent is detected.

Conversion

Site Visit Scheduling Agent

AI coordination agent for automated site visit booking, confirmation, pre-visit reminders, and objection handling playbooks that reduce no-shows.

Conversion

Deal Acceleration Trigger Agent

Fires time-sensitive offer nudges, urgency sequences, and agent prompts the moment a lead shows strong conversion signals, closing the gap between intent and action.

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Post-Visit Re-Engagement Agent | The Independent Broker Collective