Voice AI

Inbound AI Receptionist

24/7 AI agent answering every inbound callback, capturing property details, qualifying the seller, and routing hot leads without human pickup.

Overview

The Inbound AI Receptionist answers all inbound calls 24/7. It captures property details, qualifies the seller, and routes hot prospects to the next available agent.

What Inbound AI Receptionist Solves

Inbound calls after hours go to voicemail. Interested sellers leave one message and call a competitor. You miss deals because your team sleeps. Inbound AI Receptionist answers every call. It qualifies callers, captures details, and routes hot leads to live agents (or calls back during business hours). 24/7 lead capture.

How It Works

All inbound calls route to Vapi AI receptionist. Seller is greeted, property details are captured, and hot leads are routed to live agents or queued for callback.

Inbound Call Greeting & Property Inquiry Capture

The AI receptionist answers and guides the caller through an intake process.

Answer call: 'Hi, thanks for calling. Are you calling about a property?'

If yes: 'Which property are you interested in? Address or description?'

Capture: property address or details, caller name, phone, email

Transcribe: key details for agent review

Seller Qualification & Intent Scoring

The AI asks follow-up questions to assess seller motivation and timeline.

Ask: 'What's your situation? Are you looking to sell?'

Ask: 'What's your timeline? How soon do you need to move?'

Ask: 'Have you had the property appraised? Rough estimate?'

Score intent: timeline + urgency + property fit = hot/warm/cold

Routing & Callback Scheduling

Hot leads are routed to live agents (business hours) or queued for first-thing-morning callback.

If hot lead during business hours: 'Great! Let me transfer you to our team.'

Transfer to next available agent with all captured details

If after hours: 'Perfect! We'll call you back first thing at 8am.'

Queue callback with transcribed details for morning team

Key Benefits

✓24/7 call coverage means no missed inbound calls

✓AI qualification means agents focus on hot leads only

✓After-hours calls are queued for morning — leads don't go cold

✓Full details captured before agent pickup = faster closes

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Outbound AI Caller